Customer Service Policy
DCR Systems Group is firmly committed to having the highest quality of customer service delivered with warmth, friendliness and pride.
Adhering to the goals of the Accessibility for Ontarians with Disabilities Act, 2005 (the “Act”) is consistent with this commitment. The goal of the Act is to create a more accessible Ontario, by identifying, and to the extent possible, preventing, and eliminating barriers experienced by persons with a disability. A standard for customer service (“the Standard”) has been established under the Act to ensure goods and services are, where at all possible, equally accessible to every member of the public. We at DCR Systems Group are committed to providing a barrier-free environment for our customers. The objective of this policy (the “Policy”) is to ensure we meet the requirements of the Standard and promote its underlying core principles. Documents detailing our policies and procedures related to AODA are available to our employees, customers, contractors, vendors and visitors who request them. Please contact us if you require these documents or if they are required in a format to accommodate a disability.
DCR welcomes and appreciates feedback regarding this Policy and its implementation. Feedback can be provided in the following ways:
i. In person at our Facility
ii. By telephone at 905-508-8002
iii. In writing to Jennifer Reid, General Manager or Andrew Reid, President, 27 Staples Ave. Unit 1, Richmond Hill, ON L4B 0B4
iv. Electronically to Jennifer Reid via firstname.lastname@example.org, Andrew Reid via email@example.com